Refund Policy

• Non-Refundable Items: Digital collectibles are not eligible for refunds or exchanges due to their unique and digital nature.

• Transaction Issues: If you encounter a problem with your purchase, such as not receiving your digital collectible or a transaction error, please contact our support team, and we will assist in resolving the issue.

Refund Eligibility:

Physical products purchased from AStar the Great’s store will be eligible for refunds within a specified period, typically 7 to 10 days from the date of delivery, provided the items are unused and in their original condition.

Return Process:

Customers wishing to return an item will need to contact our support team to initiate a return request. Return shipping fees may apply.

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Damaged or Defective Items:

If you receive a damaged or defective product, contact us immediately for a replacement or refund.